We take the full responsibility for the cargo of the customer during the time the cargo is in the possession of our company or under our direct control. Our responsibility is limited by the following:
The responsibility for the cargo when it’s in a direct dependence from the company or in our depot.
The responsibility for the cargo transported by our trucks to/from one of our depots.
Container depots, railway and Terminals has their own assurance which cover the cargo in the case of:
Storm
Explosion
Fire
Act of God
Stealing
War
We don’t take the responsibility for the container or cargo damages which occur through inadvertence of railway or during the transportation by railway, damages on the customs, in the ports or during the transportation by see/air.
Any claims, resulting from the damages caused by the railway, shipper lines or ports should be sent direct to the organization where this damage had taken place. We would like to pay your attention that usually the shipping lines has the assurance with the maximal insurance money of 500 usd for the container. This way it’s recommended to make an additional insurance. At your order we can provide an additional cargo assurance for all risks. The cost of this insurance is 1,6% from the invoice cost of the transported cargo including shipping and other charges.
Insurance Conditions
This insurance attaches from the moment the vehicle is delivered to the steamship company or freight forwarder and covers continuously until delivered by the steamship company or freight forwarder to the owner or his representative; or on expiry of 72 hours after landing of the vehicle on the dock at the final destination; or on destuffing of the container whichever shall occur first.
Excluding wear and tear.
Against all risks of loss or damage as per Institute Cargo Clauses (A) subject to a pre-shipment survey or excluding claims for scratching, denting, marring, chipping, rust, oxidation and discoloration, subject to a deductible each and every claim.
For no reason will the Assurer(s) be liable for any loss or damage that occurs to the vehicle whilst under its own power.
Excluding loss and/or damage arising from freezing of water in the radiator and/or cooling system.
All Risk
- Warranted professionally blocked and braced or strapped
- Excluding loss or damage whilst under its own power except during the ordinary course of loading and unloading
- Excluding Freezing of Fluids
- 1% deductible (minimum $500) each and every loss
Claims Process
In order to preserve your rights of action against any delivering carrier as required
by the Insurance covering your shipments upon receipt of every consignment:
1. Make immediate inspection of each package.
2. Take proper exceptions on all delivery receipts in respect to all loss or damage
existing at the time of taking delivery and during transit. It is most important that exact
exceptions be taken in writing on the delivery receipt as to the condition of the
consignment and a copy of the delivery receipt be retained for your claim file.
Further to protect your rights under your insurance:
3. Promptly report loss or damage to the nearest authorized representative of the
Company to permit assignment of a surveyor, or such other action as may be necessary.
Preserve Packing for examination by surveyor.
4. Immediately file a claim in Writing against carriers. If more than one carrier is involved
(Ocean-Air-Truckman-Railroad) claim must be filed against each.
Note: Claim to carrier should be positive, not merely expression of an Intent to claim.
5. Collect complete documentation in support of your insurance claim and when
submitting claim for consideration to the Company or their nearest settling agent,
include:
a. Copies of all original ocean, air and inland Bills of Lading covering the entire
shipment including paid freight bills.
b. Certified copy of shippers commercial invoice covering the entire shipment Insured
c. Copy of packing list(s)
d. Duty Consumption Entry Report bearing Entry Number; also, executed Customs
Form No. 5931. (only required on non deliveries and shortages).
e. Copies of all delivery receipts with proper exceptions in respect of loss or damage
noted thereon, as well as any other exceptions or bad order slips and carrier
inspection reports which may substantiate loss or damage.
f. With regard to nondelivery claims, written confirmation by the carriers involved
attesting to their inability to make delivery.
g. Copies of written claims against carriers or others, with their reply when available.
h. Assured's statement of claim.
i. Repair bills.
j. Any correspondence or other reports or information relevant to the transit, loss,
damage or coverage.
k. Original of survey report if it has not been sent directly to the Company by the
surveyor.
l. Original and/or duplicate of Special Cargo Policy or Certificate of Insurance if issued,
properly endorsed by the payee. In case of import shipments not covered by a Special
Cargo Policy or Certificate of insurance, identify the Declaration or Monthly Report
under which the shipment has been declared to Underwriters.
The foregoing will normally suffice, but circumstances may require additional
information or special action. In order fully to protect your rights, always act
promptly and prudently to preserve and safeguard your shipment.
A list of settling agents can be found under the claims menu option. Additional
contact information can be located under the Contact Us Menu option.

 PLEASE CONTACT US IF YOU NEED FURTHER CLARIFICATION